Payment Policy
Billing Terms and Conditions
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting your e-mail.
Payments Policy
We accept the following forms of payment:
Credit cards (Visa, MasterCard, American Express, and Discover)
Debit cards
PayPalGoogle
PayApple Pay
Payment Processing
Your credit/debit card or PayPal account will be charged at the time you place your order. We use secure payment processing services to ensure that your information is safe and secure.
Order Processing
After a customer places an order, we will send a confirmation email to the email address provided. We will process the order within 1-2 business days and prepare it for shipment. All orders have an ETA of 5-8 business days. Questions? You may contact us via email at support@ebikeprogear.com
Power Your Journey, Explore More!
We are a family owned business that lives life outdoors. We do everything outdoors from sailing, hiking, camping, fishing, and even aviation. We needed a way to help my parents keep up with the outdoor activities that defined their lives. Ebikes seemed to be a great way to do just that and keep them doing what they love. After weeks online looking for the best ebike for their needs, I realized most stores had very small product selection or bad customer service. I could not find web sites with a large vendor supply and also had good customer service that I could ask questions and get specific answers. So we decided to build a store to fix that exact problem and give our customers the ability to make their investment with confidence.
At Ebike Pro Gear we take pride in our customer service. We want every customer to be fully comfortable with their ebike investment. We try to build our site to have everything you need to make your investment. But we know it is impossible for us to have all the answers a customer may want to know about their new ebike. So if we can't answer immediately, we believe we owe it to our customers to help them find the information so they can make the best decision on their investment. We take our customers serious and enjoy helping families:
Power Your Journey and explore more.
Our products